FAQ
- How can I order from Hyinggift?
- What is an artwork?
- What is the best file format for my logo file?
- What's the minimum order quantity?
- What's the packing?
- How do I place an order?
- Do you have samples?
- Where is your pricing?
- What are my Payment Options?
- Can I place a rush order?
- What is the minimum quantity?
- What is the production time on item?
- Can you load data onto my usb order?
- How do I submit the data?
- What are my options with a data load?
- Does Data load require extra lead time?
- Warranties & Returns
- Copyright/Trademark Laws
- Limitation of Liability
1. How can I order from Hyinggift?
1.1 Complete our online form and we will email you a full price list, and provide an image mockup showing how your logo looks on the product (we call this an 'artwork'). An international sales will be assigned to you to guide you through this process. Note: Sending us your logo in a high resolution or vector file format will speed up the process.
1.2 Review the artwork that we email you, request as many changes as you wish, ask for any additional information you require.
1.3 Email our international sales with an order confirmation or purchase order. State the quantity, memory capacity, accessories, delivery address along with any other relevant information. Please remember to attach the artwork you wish to confirm.
2. How is my order going?
1.1 Production and Customization: Our production, printing and engraving dept. will process your order according to the scheduled sales order system information and the artwork record attached to your sales confirmation which you have approved prior to the sales person scheduling.
1.2 Quality Control: Once the goods have been carefully assembled, printed or engraved by the respective teams, your order is passed to our Quality Control team which will test the function of every item as well as the appearance of the custom print or engraving.
1.3 Shipping and Accounts: Once the quality control team has completed their 100% check of every item of your order, our packaging team carefully prepares your order for shipment. Simultaneously, our finance team checks on payment and credit account status to ensure fulfillment of your order without delay. A tracking number of your order will be sent to your email after the goods have been shipped.
3. What is the payment terms?
3.1 Having placed your order we prepare to start processing it immediately. Before we ship the order, we need to have received payment from yourself unless you have agreed credit terms with us. Having placed your order you will be emailed instructions on how to pay, its quick and simple - we accept bank transfer, West Union, PayPal. For some repeat customers, public sector and larger companies we can offer credit terms.
4. How about delivery time?
4.1 Very quick - normally 5 working days from order to delivery. For example, for 250pcs Classic USB flash drives printed with your logo, we can ship the goods within 3 or 5 working days. If you want 5000 logo printed USB flash drives, we can ship the goods within 5 or 7 working days.
For power banks, quantity under 5000pcs need 5 to 7 working days. 5000pcs to 10000pcs need 7 to 15 working days.
If you have rush orders, please contact our sales to confirm the delivery time, we will do our best to catch the delivery time you need.
An artwork is an electronic document (usually in pdf format) that we can supply to illustrate how your logo/details would look when branded on a given product.
We offer artwork as a free service and aim to get them to you by email within 1 day of receiving your logo or artwork during business hours (Mon-Fri 8:30am to 5:30pm). If you are satisfied with the artwork that we present, please confirm it to our sales person along with order details. It is also important to check all the information in the artwork, below is the suggested checklist for your reference:
1. Spelling of any text, website address etc
2. Orientation of logo/text
3. Size and positioning of logo/text
4. Pantone® color refs (if applicable)
5. Abnormalities in the logo appearance
6. Check your company brand guidelines
Once you confirm the artwork, we will continue sample production. Before mass production, we will send you real sample picture for you to confirm with the artwork. To request artwork, please send email to sales01@hyinggift.com.
The most suitable filetype depends on the branding technique used on the product. Please refer to the table below. If you are not sure if your logo file(s) are suitable just email them to us and we will be glad to help.
| Branding Technique (refer to product) | Vector File (.eps, .ai, .cdr) | Raster type file (.jpg, .gif, .bmp, .png, .tiff) |
| Screen Printing | Preferred | Hi-resolution ok (low resolution not suitable) |
| Photo Printing | Acceptable | Preferred if 300 DPI Often acceptable if 150 DPI Low resolution image not suitable |
| Laser Engraving | Preferred | Hi-resolution ok (low resolution not suitable) |
1. Vector files:
HYINGGIFT accepts: .ai .cdr .eps .psd .pdf*
HYINGGIFT doesn't accept: .cgm, .dxf, .emf, .fh, .fla, .igs, .myv, .pbm, .psp*, .px*, .svg, .svgz, .swf, .wmf, .xar*
These file types can also contain raster/bitmap elements which whose resolution may be unsuitable for achieving a good branding result. PDF files created from vector files must retain the editing capabilities of the program that was used to create them (e.g. Illustrator or Freehand). PDF files that contain raster elements must generally be at least 300DPI.
Vector files must be saved in the Postscript Format and contain no Postscript errors, stray points or colors assigned inconsistently. All type that has been set must be converted to outlines (curves).
2. What are vector files?
They are artwork files that store information about the shapes and lines constituting the image in a mathematical format. They can be scaled easily without producing the 'stair-step' edges you will see in pixel-based (raster) images. They adapt to the resolution of any output device and are considered to be resolution independent. They are produced by programs like Adobe Illustrator®, Macromedia FreeHand® and CorelDRAW®.
3. Raster files:
HYINGGIFT accepts: .bmp .jpg, .jpeg, .jpe, .gif, .png, .tiff, .tif
HYINGGIFT doesn't accept: .adrg, .adri, .agp, .art, .cin, .fpxc, .exra, .drg., .cpt, .cpi, .fpx, .jpg2, .jp2, .pbm, .pcx, .ppm, .sgi, .rgb, .rgba, .int, .inta, .bw, .tga, .xbm, .xcf, .xpm
4. What are raster files?
They are image files that are defined by a checkerboard pattern, similar to viewing mosaic tiles. Raster images are limited by the number of pixels and cannot be enlarged without producing noticeably jagged, 'stair-stepped' edges. They are produced by digital cameras, scanners, and can also be created by programs like Adobe PhotoShop and CorelPHOTO-PAINT (among others). Magnification of raster files can never increase their resolution.
If you wish to order USB Flash Drives or power banks branded with your Logo, the minimum order quantity is 100 units for our most popular models. Please contact us for a full price list, you will see that even for small quantity orders, our prices are very competitive!
For other products, our minimum order quantities vary slightly depending on the requirement, so please get in touch.
If you do not have specific requirement, we will use polybag as packing for each usb and white box for each power bank.
However, we also provide other packing, such as gift box, crystal box, skin packing, pp box, PU pouch etc. Below is the regular packing options for your reference. If you need to customize your own packing, please contact our sales.
Pricing is available by contacting a HYINGGIFT representative. Pricing is updated on a regular basis, but may change without notice.
Each order placed will be based on current market value of flash memory as quoted at the time of your order. If memory pricing should fluctuate after your order is received, acknowledged, and approved, you will not be charged the increase or refunded if the price decreases. Your accepted PO price will not be affected. We can not offer price protection on memory products.
Please contact your HYINGGIFT Representative, the method used will depend on the file size and complexity, the three most common methods are listed below:
We can create a ftp link that you or your client can directly upload their data to us.
Small files can be emailed to your HYINGGIFT Representative.
CD's, DVD's, and USB's may be mailed to us. If you need to get it back, please be sure to include instructions and a shipping account to send them back. Or it can be returned with your goods.
DO NOT submit Zip Files
If clients prefer, we can use a clients ftp to retrieve the data.
Deletable file - files can be deleted. (Single file should be less than 4GB)
Undeletable file – files less than 2GB is acceptable. File over 2GB please contact your WORTHSPARK Representative to confirm if it is workable and the delivery time.Data that utilizes logos, trademarks or registered information other than that of the owner(s), will require a written authorization and/or form of release may be needed to supplement the data download order. If copyrighted material such as, but not limited to music, video, or literature is included, written authorization and / or form of release may be required clearly indicating that HYINGGIFT is and will be released from any and all copyright infringement or violation.
Warranty - All of our products are guaranteed against defects for 1 year.
Consumable parts, including but not limited to, batteries & pen refills, are not covered under warranty.
Claims procedure - If you have a claim which is incorrect with your shipment, you must contact us within 3 business days of delivery of the product.
Return Policy - If there is a defect in the imprinting, product quality or data load, please call your WORTHSPARK Representative to arrange for a return. No returns will be accepted for custom orders. Returns for blank products may be accepted (subject to a 25% restocking fee) if returned within 30 days in new condition.
Consumable parts (i.e. batteries, pen refills, etc.) will not be considered for RMA claims.