1. How can I order from Hyinggift?

1.1 Complete our online form and we will email you a full price list, and provide an image mockup showing how your logo looks on the product (we call this an 'artwork'). An international sales will be assigned to you to guide you through this process. Note: Sending us your logo in a high resolution or vector file format will speed up the process.

1.2 Review the artwork that we email you, request as many changes as you wish, ask for any additional information you require.

1.3 Email our international sales with an order confirmation or purchase order. State the quantity, memory capacity, accessories, delivery address along with any other relevant information. Please remember to attach the artwork you wish to confirm.

2. How is my order going?

1.1 Production and Customization: Our production, printing and engraving dept. will process your order according to the scheduled sales order system information and the artwork record attached to your sales confirmation which you have approved prior to the sales person scheduling.

1.2 Quality Control: Once the goods have been carefully assembled, printed or engraved by the respective teams, your order is passed to our Quality Control team which will test the function of every item as well as the appearance of the custom print or engraving.

1.3 Shipping and Accounts: Once the quality control team has completed their 100% check of every item of your order, our packaging team carefully prepares your order for shipment. Simultaneously, our finance team checks on payment and credit account status to ensure fulfillment of your order without delay. A tracking number of your order will be sent to your email after the goods have been shipped.

3. What is the payment terms?

3.1 Having placed your order we prepare to start processing it immediately. Before we ship the order, we need to have received payment from yourself unless you have agreed credit terms with us. Having placed your order you will be emailed instructions on how to pay, its quick and simple - we accept bank transfer, West Union, PayPal. For some repeat customers, public sector and larger companies we can offer credit terms.

4. How about delivery time?

4.1 Very quick - normally 5 working days from order to delivery. For example, for 250pcs Classic USB flash drives printed with your logo, we can ship the goods within 3 or 5 working days. If you want 5000 logo printed USB flash drives, we can ship the goods within 5 or 7 working days.

For power banks, quantity under 5000pcs need 5 to 7 working days. 5000pcs to 10000pcs need 7 to 15 working days.

If you have rush orders, please contact our sales to confirm the delivery time, we will do our best to catch the delivery time you need.